SHIPPING & PAYMENT INFORMATIONWhen will my order ship?
After your payment is verified, it takes between 48-72 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am AEST will not be shipped out until the next business day. If you order after 9 am AEST on a Friday, your order will likely be shipped out on the following Monday.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
ORDER INFORMATION & CONCERNS
I need to change something on my order, how can I do that?
If you need to change or cancel your order, please immediately at firstname.lastname@example.org. Once our warehouse has processed your order, we will be unable to make any changes.
60 day Money Back Guarantee
Our hockey sticks are backed with a 60 day Money Back Guarantee! If you are not genuinely satisfied with one of our sticks we’ll refund your money. Refund requests can be made within 60 days of your product purchase.
- Simply email fill out the contact form below explaining why you’re not satisfied.
- Then, we’ll respond to you via email and ask you to return the product within 60 days of the original purchase date.
- Once the product is returned we’ll process the refund for you. Easy!
Note: Return shipping is not provided by Maverick Hockey Co. and must be arranged independently.
Do you make custom sticks and gear?
Yes we do, but have minimum order requirements. If you are interested in a custom sticks, gear or apparel please email us at email@example.com