Guarantee and Shipping
After your payment is verified, it may take between 48-72 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am AEST will not be shipped out until the next business day. If you order after 9 am AEST on a Friday, your order will likely be shipped out on the following Monday. Please refer to below for rates/times.
AUS/NZ: Free Shipping
Rest of the World/ international: Rates and shipping times vary depending on country and are calculated at checkout.
Sticks and Gear
Australia: 5-7 Business Days
International: 7-14 Days
Australia: 15-30 Business Days
International: 15-30 Business Days
Frequently Asked Questions: Shipping and Payment Information
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
For international orders (that is orders outside Australia and New Zealand) your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. Maverick Hockey Co. cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
HOW ARE TAXES AND DUTIES CALCULATED?
As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Our website supports multiple currencies for displaying the prices of our products. However, due to our payment provider we can only accept Australian Dollars (AUD) through our online shop. This means that prices in the currency you are using to view our products will be convert to AUD when you proceed to checkout.
Returns: 110% Money Back Guarantee
Our hockey sticks are backed with a 110% Money Back Guarantee! If you are not genuinely satisfied with one of our sticks we’ll refund your money and give you an extra 10% for giving the Maverick Hockey Co. a try. Refund requests can be made within 60 days of your product purchase.
- Simply email fill out the contact form below explaining why you’re not satisfied.
- Then, we’ll respond to you via email and ask you to return the product within 60 days of the original purchase date.
- Once the product is returned we’ll process the 110% refund for you. Easy!
Please get in touch!